1. Information We Collect

When you interact with cegakcelialeon, we collect different types of information depending on how you use our services. Here's what that looks like in practice:

Personal Information You Provide

This is information you actively give us when signing up for our programs or reaching out:

• Your name, email address, and phone number when you register for educational programs
• Billing details and payment information when enrolling in paid courses
• Communication preferences and any specific learning goals you share with us
• Feedback, questions, or concerns you send through our contact forms or email

Usage Information

We automatically collect some technical data when you visit our website. This helps us understand what's working and what isn't:

• IP address and general location data (city and country level, not your exact address)
• Browser type, device information, and operating system
• Pages you visit, time spent on each page, and how you navigate through the site
• Referral sources (where you came from before landing on our site)

Cookies and Similar Technologies

We use cookies to improve your experience. Most of these are functional – they remember your preferences so you don't have to reset them each visit. You can disable cookies in your browser, though some features might not work as smoothly.

2. How We Use Your Information

We use the information we collect for specific purposes that directly relate to providing our educational services:

3. Sharing Your Information

We share your information only when necessary to deliver our services or when required by law. Here's who might have access:

Service Providers

We work with third-party providers who help us run our business. These include payment processors, email service platforms, and hosting providers. They only access information needed to perform their specific functions, and we require them to protect your data with appropriate security measures.

Legal Requirements

Sometimes we're legally obligated to disclose information. This happens when we receive valid legal requests from Australian authorities or when necessary to protect our rights, property, or safety (or yours).

Business Transfers

If cegakcelialeon is acquired or merged with another organization, your information may transfer as part of that transaction. You'd be notified beforehand, and the new entity would be bound by this privacy policy unless you consent to changes.

We don't share information with marketing partners, data brokers, or advertisers.

4. Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal data we hold about you. We'll provide this within 30 days of your request. There's no charge for reasonable requests, though we may charge a small fee for excessive or repetitive requests.

Correct Inaccuracies

If your information is wrong or outdated, let us know. We'll update it promptly. You can often do this yourself through your account settings.

Delete Your Data

You can ask us to delete your personal information. We'll comply unless we need to retain it for legal reasons (like tax records) or to complete services you've paid for. Even after deletion, some data may remain in backup systems for a limited time.

Opt Out of Communications

You can unsubscribe from marketing emails at any time using the link in every message. We'll still send essential communications about programs you're enrolled in.

Object to Processing

In certain situations, you can object to how we process your data. If you have concerns, contact us and we'll work through them with you.

5. Data Security

We use industry-standard security measures to protect your information. Our approach includes:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage systems with access controls and regular security audits
• Limited employee access – only team members who need information to perform their jobs can access it
• Regular software updates and security patches to address vulnerabilities
• Secure payment processing through PCI-compliant third-party providers

Despite these measures, no system is completely secure. While we do everything reasonable to protect your data, we can't guarantee absolute security. If a breach occurs, we'll notify affected individuals as required under Australian law.

6. Data Retention

We keep your information only as long as necessary for the purposes described in this policy. Here are typical retention periods:

• Account information: Retained while your account is active, then deleted within 12 months after closure unless legal obligations require longer retention
• Financial records: Kept for 7 years to comply with Australian tax regulations
• Course completion records: Maintained for 5 years to verify credentials and certifications
• Communication records: Generally deleted after 3 years unless related to ongoing matters
• Website analytics: Anonymized and aggregated data may be retained indefinitely for statistical purposes

When we delete data, it's removed from active systems. Backup copies are deleted during routine backup cycles, typically within 90 days.

7. International Data Transfers

Your information is primarily stored on servers located in Australia. Some of our service providers operate internationally, which means your data might be processed in other countries. When this happens, we ensure appropriate safeguards are in place.

These safeguards include standard contractual clauses, adequacy decisions, and security requirements that meet or exceed Australian standards. Countries where data might be processed include the United States and European Union member states.

8. Children's Privacy

Our services are designed for adults (18 years and older). We don't knowingly collect information from children under 18. If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately. We'll delete it promptly.

For educational programs involving minors, we require parental consent and limit data collection to what's necessary for program delivery.

9. Changes to This Policy

We review this policy regularly and update it when our practices change or when required by law. When we make significant changes, we'll notify you via email or a prominent notice on our website at least 30 days before changes take effect.

Your continued use of our services after changes become effective means you accept the updated policy. If you disagree with changes, you can close your account before they take effect.

10. Australian Privacy Principles Compliance

cegakcelialeon complies with the thirteen Australian Privacy Principles (APPs) outlined in the Privacy Act 1988. These principles govern how we collect, use, store, and disclose personal information. Key aspects include:

• Open and transparent management of personal information
• Providing individuals with the option of anonymity or pseudonymity where practicable
• Collecting information only when necessary and with consent
• Using and disclosing information only for primary purposes or related secondary purposes
• Maintaining quality and security of personal information
• Providing access to personal information and correcting inaccuracies

If you believe we've breached the APPs, you can lodge a complaint with us first. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

11. Third-Party Links

Our website may contain links to external sites operated by third parties. We're not responsible for their privacy practices. When you leave our site, we encourage you to read the privacy policy of every website you visit.

Third-party content or services integrated into our site (like payment processors) have their own privacy policies. Review those separately to understand how they handle your information.